Cass County
When to call 911

In the event of an EMERGENCY, do you know what to do?

In Cass County you can call 9-1-1.

This number will connect you to a central communications center where you can request assistance.

WHAT TO EXPECT WHEN YOU CALL 9-1-1:

The dispatcher will answer:

"Cass County 911, Where is your emergency."

STAY ON THE LINE AND DO NOT HANG UP

Our 9-1-1 system is TDD/TYY compatible for the hearing impaired.

WHAT DO I SAY?

When the 9-1-1 operator answers, give them the following information:

• The phone number you are calling from.

• Your Name.

• Your Address.

• The nature of your emergency

Remember to remain calm, speak clearly, and remain on the line to answer all of the operator's questions.

WHAT TO DO IF THERE'S A FIRE IN YOUR HOME?

Do not use your telephone to call. Stay low, get out of the house immediately and call from your neighbor's or a pay phone. Remember that you can dial 9-1-1 from a pay phone for FREE

WHEN SHOULD YOU CALL 9-1-1:

• To report a crime, a fire, a heart attack, or a serious injury requiring the immediate response of a Fire Truck, Ambulance, or Law Enforcement.

• You witness or are the victim of a crime.

• You smell smoke or see fire.

• You witness or are involved in a serious accident.

• There is an emergency illness or suspect poisoning.

• There is any potentially dangerous situation.

WHEN SHOULD YOU NOT CALL 9-1-1:

• For road / travel / severe weather information.

• Complaints of loud noise, littering, legal advice, phone numbers.

• As a joke, to see if it works.

For Non-Emergency situations consult your telephone directory for the appropriate agency.